Opportunity Living

Managing Director of Operations

Date Posted
July 27, 2020
Full Time

Job Details

Location: Activity Center, Lake City, IA

Hours: Shift and schedule may vary depending on department needs


Job Purpose:

The Director of Operations will oversee the day‐to‐day activities of the organization in the areas of waiver services, residential services, day programming, health and nursing, ensuring that these areas of the organization are managed and performing efficiently and effectively. 


Duties & Responsibilities:

  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

  • Reviews, analyzes, and evaluates business procedures.

  • Implements policies and procedures that will improve day‐to‐day operations.

  • Ensures work environments are adequate and safe.

  • Oversees waiver services, residential services, day programming, and health and nursing departments, ensuring each is reaching goals set by departmental and organization leadership.

  • Plans, directs, controls, implements, evaluates, monitors, and forecasts costs and budgets within each division to achieve financial objectives.

  • Communicates and explains new directives, policies, or procedures to Directors; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.

  • Improves services, client and member cares through policy and procedural changes.

  • Leads coordination and integration of efforts among operations and different divisions to produce smoother workflow and more cost‐effective business processes.

  • Projects a positive image of the organization to employees, clients and members, customers, industry, and the community.

  • Participates in the hiring and training of departmental Directors.

  • Organizes and oversees the work and schedules of departmental Directors.

  • Work with appropriate personnel to develop and implement necessary in‐service training for all staff, including orientation, personal development, and the Direct Support Professional Training (DSPT).

  • Develop an empowered staff by providing supervision, clarifying job responsibilities as assigned, setting standards of excellence, and involving staff in decision‐making process.

  • Conduct annual performance evaluations for assigned staff.

  • Provide conflict mediation by prompt intervention, followed by training, coaching, or counseling if needed.

  • Handles discipline and termination of employees as needed and in accordance with the Director of Human Resources and organization policy.

  • Provide regular communication, feedback, and information sharing with staff.

  • Serve as the primary advocate for all client/member rights.

  • Assist in ensuring the effective and efficient operation of the organization by performing all duties as assigned by supervisor/manager.

  • Maintain flexibility of schedules to provide adequate coverage.

  • Assist in ensuring the effective and efficient operation of the organization by performing all duties as assigned by supervisor/manager.

  • Maintain professional competency by participating in continuing education, in‐services, and personal growth experiences.

  • Protect the privacy of clients/members and staff by maintaining confidentiality of records and personal information and follow all policies and procedures under the Health Insurance Portability and Accountability Act (HIPAA).



  • Bachelor’s Degree in Business Administration or related field required. Master’s Degree preferred.

  • Extensive and diversified background with at least 10 years of related experience.

  • Thorough understanding of practices, theories, and policies involved in business and finance.

  • Superior verbal and written communication and interpersonal skills.

  • Superior managerial and diplomacy skills.

  • Extremely proficient in Microsoft Office Suite or related software.

  • Excellent organizational skills and attention to detail.

  • Excellent analytical, decision‐making, and problem‐solving skills.

  • Must have a sincere respect for and desire to work with persons with disabilities.

  • Commitment to Opportunity Living’s Mission and Vision.

  • Must have the ability to communicate with all persons in a culturally competent manner.

  • Ability to pass criminal/registry background checks.

  • Clear tuberculosis screening.

  • Ability to pass and maintain required trainings such as CPR/First Aid, Dependent Adult/Child Abuse, and Physical Intervention Alternatives (PIA), or other training as assigned per specific job duties.

Contact Information

Brook Mikkelsen - Director of Human Resources


(712) 464-8961 

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